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Humane Access & Integrated Screening (HAIS)-Vet
Because every pet deserves humane care & utmost protection!
Protecting Pets. Empowering Owners. Improving Care.
Is your pet having a medical emergency right now? Contact your nearest emergency veterinary clinic immediately. This website is an educational resource and cannot provide emergency assistance.
Is your pet having a medical emergency right now? Contact your nearest emergency veterinary clinic immediately. This website is an educational resource and cannot provide emergency assistance.
About the project
HAIS-Vet is a pet-owner-led program of HAIS focused on improving humane access, triage, sedation transparency, and diagnostic pathways in veterinary care. It grew out of one owner's difficult experience with a pet's care including triage delays, sedation withheld over cost, and a missed diagnosis and a review of how often pet owners report similar patterns. These experiences are described in general terms; HAIS-Vet does not name or investigate specific clinics or veterinarians.
HAIS-Vet Program
Vision
A future where no pet owner is left confused, dismissed, or unable to advocate for their pet during a veterinary visit — and where clinics have practical tools to support that same transparency from their side.
Mission
To help pet owners across Canada navigate veterinary care with clear information, practical scripts, and an understanding of what to expect; particularly around triage, sedation, pain management, and cost transparency.
Values
Humane care — for pets and for the owners advocating for them
Transparency — in triage, sedation, and cost
Evidence-informed guidance — grounded in Canadian veterinary standards and published clinical research
Respect for the veterinary profession — built to work alongside clinics, not against them
What is HAIS-Vet?
HAIS-Vet is an educational, pet-owner-created, and free to use. It is not a regulatory body, an official complaint process, or affiliated with or endorsed by any provincial veterinary college. It is does not replace your veterinarian's professional judgment, legal advice, or emergency care.
HAIS-Vet
Humane Veterinary Care Toolkit
A free comprehensive, evidence‑informed guide that helps pet owners:
Recognize red flags
Ask the right questions
Understand sedation and triage rights
Identify systemic disease patterns (e.g., dental–GI link)
Advocate for humane, safe, transparent care
Available in a full Toolkit and a short Quick Guide
Content last reviewed: July 2026
Anonymous Owner Experience Survey
Anonymous Owner Experience Survey
Your experience can help prevent another pet from suffering.
The survey is completely anonymous and takes about 5–7 minutes. Aggregated results may be shared in future reports or used to improve the toolkit — never with any identifying details. See our Privacy page for details.
Additional Resources
Additional Resources
Learn more about HAIS -Vet via info sheet which provides a comprehensive overview about the program
Use HAIS-Vet Humane Veterinary Care Quick Owner Guide as a short, easy-to-use version of the HAIS-Vet Humane Veterinary Care Toolkit
Content last reviewed: July 2026
For veterinary professionals
We are developing a Phase 2 program offering clinics free, practical quality-improvement resources on owner communication and triage transparency. Interested in shaping or piloting it? Contact us at info@hais.ca
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