Frequently asked questions
Frequently asked questions
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What is HAIS-Vet?
What is HAIS-Vet?
A free, evidence-informed toolkit and survey that helps Canadian pet owners understand what to expect from veterinary care, recognize red flags, and advocate for their pets with confidence.
Is HAIS-Vet affiliated with a veterinary college, government body, or specific clinic?
Is HAIS-Vet affiliated with a veterinary college, government body, or specific clinic?
No. HAIS-Vet is an independent educational initiative. It is not affiliated with or endorsed by any provincial veterinary regulatory college or government body, and it does not name, investigate, or make findings about any specific clinic or veterinarian.
Is the HAIS-Vet Toolkit medical or legal advice?
Is the HAIS-Vet Toolkit medical or legal advice?
No. Everything HAIS-Vet provides is educational information, not a substitute for professional veterinary judgment or legal advice. If you have a specific concern about your pet, please speak with a veterinarian.
My pet is having an emergency right now, can you help?
My pet is having an emergency right now, can you help?
No, please contact your nearest emergency veterinary clinic immediately. This website is an educational resource and cannot provide emergency assistance.
How do I file a complaint about a veterinarian or clinic?
How do I file a complaint about a veterinarian or clinic?
HAIS-Vet is not a complaint process. If you believe there has been professional misconduct, contact your provincial or territorial veterinary regulatory body directly (for example, the College of Veterinarians of Ontario, if you're in Ontario).
Is this Toolkit free?
Is this Toolkit free?
Yes, the Toolkit, Quick Guide, and survey are all free to use.
I am a veterinary professional, can I get involved?
I am a veterinary professional, can I get involved?
Yes, we would like to hear from you. HAIS-Vet is developing a Phase 2 program offering clinics free, practical quality-improvement resources.
How will my survey answers be used?
How will my survey answers be used?
Your responses will be combined with those of other participants and reported only in aggregate format. Individual responses will not be identified or attributed to you. If you provide an answer to an open-ended question, a brief excerpt may occasionally be included in a report or toolkit update in a de-identified, paraphrased form, with all, if any, identifying information removed.
When will HAIS's second program launch?
When will HAIS's second program launch?
A second program is currently in early development. More details wiill be shared when it's ready so stay tuned.
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